Frequently Asked Questions
FIND THE ANSWERS HERE
How can I pay for my order?
We accept payments via direct deposit, cheque, Credit Card (VISA, Mastercard, American Express or Japanese Credit Bureau) or PayPal. For account customers we can arrange invoices to be issued.
Direct deposit details: NAB - BSB 085 005 Account No: 778 514 387 - note orders will not be shipped until payment has cleared.
(Note: You do not have to have a paypal account to make a payment by a Credit Card).
I'd like to pay with a credit card but prefer not to enter my credit card details on line.
We understand not everyone is comfortable paying for goods online. Simply place your order and at the checkout stage tick the "Payment by credit card, please call me" option. Once your order has been received we will personally call you to process your card details via our office. Please make sure you advise us of a direct phone number to ensure delays with your order are avoided.
Why do I need to provide my / recipients contact details?
A contact phone number for the recipient(s) is essential to aid in the prompt delivery of your gift. Matters such as these occur from time to time:
the recipient no longer works / lives at the address provided
courier is unable to access the premises due to locked gates etc
receptionist is unsure 'where' in the building the recipient is located (can occur in large corporate offices)
We also require a valid phone number and/or email address on your order to assist in contacting you immediately, should one of our office staff have any questions or concerns regarding your order.
Can my gift be delivered to someone in hospital?
Yes we can deliver to all major hospitals but please make sure the patient(s) have not been discharged (sent home) before placing your order. If your order has been dispatched and the patient has since left the hospital you will be charged a re-delivery fee should we need to resend your gift to another address.
At times the maternity wards have expecting / new mums checked in under their maiden names. To avoid confusion, please make sure the correct name is provided when placing your order
Can we swap, replace or add products within any of the gift boxes?
Unfortunately, due to how our gift boxes are designed, each product has a 'place' meaning it is put together like a jigsaw puzzle for a snug fit. We do this as we don't see the point of 'excess padding' and are sure that you would prefer more products than filling as part of your gift - plus due to the products sitting tightly against one another, there is no movement between the products which gives the gift 'protection' during transit. So effectively, no we are unable to swap products although we can accommodate certain changes, please call our office to discuss your particular needs.
I need to place a larger order, do I have to complete your online order form for each one?
No, please email firstname.lastname@example.org with your choice of gift(s) and a list of the recipients / address details we need to send them to. Make sure your contact details are also included so that we can follow up should we need to.
When can I start ordering our company Christmas gifts?
We will be accepting Christmas orders from 30th July, until the 7th December.
(Please note this cut off time is only for orders greater than 20 individual gifts).
Once you have finalised your order, it will be confirmed with you then dispatched to the chosen address on the date (or the day before) you have requested to ensure there is no delay due to the Christmas rush.
Interstate and overseas orders are welcome but please confirm actual numbers and delivery location(s) to ensure correct costs are applied to any quotes given. Conditions and fees apply and will be advised before the order is finalised.
Our company would like to order a large number of gifts, what is the best way to order these?
Simply email email@example.com with 'Bulk Christmas Order' in the subject line and we'll email you an order form.
If a particular gift range is sold out, can we still order it?
Provided we have the products in stock, yes but once our suppliers have finished manufacturing their goods for the year (mainly for the Christmas season), we are unable to source any more therefore may have to replace certain product lines with other options for you.
NOTE: Gifts containing alcohol can only be sold and delivered to persons over the age of 18 years of age (Proof of age maybe requested from recipient).
Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).
Do you send parcels overseas?
Yes, overseas orders are welcome and are sent via Australia Post.
As our system does NOT automatically calculate the delivery costs, we will advise you of the postage charges BEFORE processing your order to ensure you are fully aware of the total costs and to discuss the options available to you.
How long will my overseas gift take to be delivered?
Please allow UP TO 2 weeks for registered parcels to arrive at their destination or UP TO 4 weeks before Christmas day.
Should you wish to have these delivered within 4-5 working days, we can arrange express post for you but an additional charge will apply to this service.
Call +61 438 828 260 or email firstname.lastname@example.org to discuss what delivery options are available.
Do you deliver on weekends / Public Holidays?
Saturday deliveries MAY be arranged within a 20km radius from Adelaide CBD for a fee of $25.00 AU plus the standard delivery charge. Please call our office +61 438 828 260 to discuss final costings and availability of drivers to deliver.
We CAN NOT arrange deliveries on Saturday to any outer* SA metropolitan, country, interstate or overseas orders.
* Outer includes any orders outside a 20km radius from Adelaide CBD.